What we can learn from coronavirus to improve remote working

Unexpected global circumstances force us to use new tools and learn new practices to adapt to telework. We compiled expert advice to navigate this ‘free sample’ of the future of work.

All of a sudden and with no warning, the COVID-19 pandemic finds us working remotely in masses. Perhaps some have always worked like this, and others used to do it only from time to time -that’s our case-, but for some others this state of events is a true novelty that requires adaptation, resources and new learning. Infinite threads circulate on social networks with recommendations for the person that’s facing a new routine (this is a good one).

Technology is our ally for these weeks of massive remote work. We have compiled and shared the best tools to communicate with a distributed team:

Online tools for video calls (free, no download and no sign-up)

👍 We love it because unlike Skype or Zoom, it is not necessary to download anything, it is 100% web, we share a link and everyone can connect easily!
👎 The bad side: the free version only supports rooms for up to 4 people.

Similar tools that don’t require you to sign-up or download anything are:

  • Team Video even has a feature to take shared notes and Talky, both entertain you with a game while you wait for the others if you are the first to arrive.
Scrabble and agenda in the team.video interface, if you are the first in the room
  • For a massive call of less than 35 minutes, Tico Chat is another free option.
Sociopublico’s distributed team, working remotely and not sharing mate before it was cool

Instant Messaging

  • Jamm integrates with Slack and helps improve the collaboration experience to be more spontaneous, as if everyone is sitting around a desk with an idea.
  • Another similar option is Sococo, where you can visit your colleagues in their virtual offices, and have your own shared meeting rooms to work in as they would in a physical space.
  • How is everyone doing and what are they doing? Status Hero centralizes the status of each person to automatically assemble a complete picture of the team. It also broadcasts important events and shares when goals have been reached, so that everyone knows what is happening with their colleagues and teammates, just like in the office!

Tools for online, remote brainstorming

  • Mural allows you to do exactly that and much more, collaborative and digital brainstorming for remote teams. Also for #coronavirus you can try it free for 90 days.
  • An exercise that we apply with our distributed team to get more creative, is the remote brainstorming using Google Drive docs, that we explained in this post.

Speak a little louder

  • Krisp allows you to reduce background noise on calls. Install it on the computer or mobile and filter out those annoying noises
  • Scheduling a call has become an impossible task? This tool helps you coordinate calls quickly and easily, no need to ask for availability or time zone, set up your free slots on the calendar and share it so they can choose the best time.

Your invitee sees your calendar availability and can book his preferred time

However, making remote working more efficient is not something that we can achieve with technology alone, so here are a few tips from experts for the human part of the equation:

From excessive meetings to excessive video calls

More but shorter:

Before the call:

  • Start early: Add some preparation time: ideally, everyone should start preparing a few minutes before the call time.

During the call:

For example: Everyone with the camera on and microphones on silence because there’s a lot of background noise.
  • Mic on silent if you don’t speak: if there is a lot of background noise it is better to mute the microphone when you are not speaking. But if there is silence, it is a good idea to leave the microphone open to allow for more spontaneous interactions that enrich the call.
  • Minutes and facilitation: It is ideal for someone to lead the agenda and interactions, and for someone else to document the meeting. A good facilitator also ensures that each participant is included and listened to. Remember that silence does not always imply agreement.

After the call:

These weeks of massive remote work will definitely bring a lot of challenges, but it is likely that — after passing the test — we will change our work routines forever, and perhaps for the better.

The most important lesson this massive teleworking experience can leave us is that trust is essential.

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Sociopúblico is a full-service strategy and communications agency for complex ideas.

Sociopúblico is a full-service strategy and communications agency for complex ideas. We work with teams all over the world from Buenos Aires, Montevideo and Washington DC.

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A full-service strategy and communications agency for complex ideas. We work with teams all over the world from Buenos Aires, Montevideo and Washington DC.

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